If the item is in used condition, please send us the photo to confirm its condition before returning it. We kindly ask that you return your item to us in new or lightly used condition with no signs of worn out. In order for a return to be eligible for a refund please ensure you return within 15 days from the delivery date of your item. For the support, please contact our team using the submission form on our Contact page. Our Customer Service team are able to resolve most product related issues quickly and efficiently. We will respond quickly with instructions for how to return items from your order. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). More about the shipping promise.You may return this item within 15 days of delivery for a full refund. For more information on the delivery time, please see the detailed view of the respective product. This includes all items with the shipping promise symbol. The shipping promise is only valid for delivery to Germany. Valid for the purchase of a bike for the delivery countries Germany,įrance, Italy, Austria, Switzerland or Spain (except Canary Islands). Furthermore, free shipping does notĪpply to DHL Express or other options that deviate from standard These surcharges, if applicable,Īre listed in the product details. €100: Germany, France, Italy, Austria, Switzerland, Spain.ĭepending on the selected delivery country, this may not apply to We deliver free of charge to the following countries for orders over Savings compared to the recommended retail price of the manufacturer or German importer. The individual delivery time of a specific product may vary. Please note the information on availability for the specific product. This information concerns the general delivery situation in relation to a specific delivery country. Manufacturer's or german distributors recommended retail priceįor the basic version of the item without surcharges. In this case we recommend to consider alternative items from the BIKE24 product range. The notification "not deliverable" means the item is out of stock and there is no reliable information about itsĪvailability. Should you choose "cash in advance" as method of payment, the delivery time isĮxtended, since the shipping process will not start before the actual receipt of payment. Should your order include several items with different delivery times, then shipping will start as soon as all itemsĪre available for dispatch at BIKE24. Your account, we will use the postcode of your standard delivery address to calculate the DHL Express parcel As soon as the postalĬode is given, the exact parcel delivery time for this delivery address will be calculated. The remaining time for the receipt of the order in hours and minutes exactly.ĭHL Express deliveries may take longer depending on the postal code of the delivery address. If all items in the shopping cart offer the option and DHL Express is available for the selected country. DHL Express can be selected during the ordering process The DHL Express Option is generally subject to a surcharge. to see the country-specific delivery time. The indicatedĭelivery time refers to destination country Germany. In case of items not availableįrom stock, the given delivery time also includes the procurement of the goods from our suppliers. Inhouse at BIKE24 as well as the transport to the destination address by a carrier. The given delivery time includes the entire processing of the shipment
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